Your password might be too long! We’re changing our password limit on March 11, 2018, but your password might not work today. Use only the first 10 characters in your password to sign in, and change your password if you have trouble. Also, try using the “Forgot my password” link if you still have trouble singing in.
Due to this upgrade, if your current password exceeds 10 characters (ex: password12), the system will not recognize it and you risk being locked out of online banking. If your password is less than 10 characters, you’re all set!
Prior to this change, look out for a message in It’s Me 247 letting you know that there’s an issue with your current password length. If you see this message, get ahead of the game! Don’t wait to change your password. Use the “I forgot my password” link in It’s Me 247 Online Banking and follow the prompts to create a new password.
If you need assistance changing your password, contact CommStar Credit Union at (440) 365-7342.