What changes are we talking about?
First General Credit Union will be upgrading our security settings on March 11, 2018. This upgrade will expand your password requirements from the current 8-10 character limit to then be 8-256 characters, which is great news for your online banking security.
How does this affect you? You may have already noticed, but If your password is currently greater than 10 characters, the system will provide a warning that your password is too long. This is an effort to train you into only entering the first 10 characters from now until March 11. On March 11, the system will only recognize the first 10 characters. If you enter anything more, you have the potential to be locked out of online banking.
For example: Jane Member believes her password is ilovemydog123. When Jane enters her password now, the system recognizes only the first 10 characters (ilovemydog) and ignores the rest. After March 11, when Jane enters her password like she usually does (ilovemydog123), the system will now see the remaining characters of her password, compared to the 10 characters it expected, and will consider that a password mismatch.
This would be a good time to:
- make a note to yourself that the password upgrade occurs on 3/11/18
- verify you know the answers to all of your security questions or update as needed
- continue to use only the first 10 characters of your password until you are able to change it on/after 3/11/18
On March 11, you may use the “I forgot my password link” when logging on to Online Banking and follow the prompts to create a new, more secure password up to 256 characters long!
If you’re having troubles or have any questions please give us a call at 1-800-624-0697!